You’ve arrived at the right place to ask for help using the OML
I’m sorry to hear that you’re having problems playing audio in the OML using Chrome. Quite frankly, it has been a bit challenging to troubleshoot these issues as there are many moving parts involved. In a nutshell, the reason behind this is related to Chrome’s Autoplay Policy Changes. More specifically:
[…] web browsers are moving towards stricter autoplay policies in order to improve the user experience, minimize incentives to install ad blockers, and reduce data consumption on expensive and/or constrained networks. These changes are intended to give greater control of playback to users and to benefit publishers with legitimate use cases.
Because of the recently introduced Media Engagement Index (MEI), i.e., an individual’s propensity to consume media on a site, troubleshooting playback errors becomes rather complex and can vary greatly depending on previous user behaviour. You can read more about all this here:
That all being said, you may be pleased to know that we have been working super hard to revamp the entire listening experience in the OML and that there’s a shiny new player coming along soon. As expected, this new player will address most of the issues you’ve identified involving Chrome and multimedia playback.
Would you like to be a beta tester? I’d love to get your feedback.